What To Do If Your MacBook Pro Or MacBook Air Doesn’t Turn On
If your MacBook Pro or MacBook Air doesn’t seem to turn on after you’ve pressed the power button, follow these steps. If you’ve tried all the steps below and still isn’t turning on, contact our team for support.
Check Power Connections
Make sure your power cable is undamaged, plugged securely into your MacBook and a working power socket. Your MacBook battery may be flat but a charging icon should appear on your display.
If you have a Mac or iMac and have no built-in display, make sure your external display is connected to a power source, connected to your Mac and turned on.
Press & Hold The Power Button
Press and hold the power button on your Mac for about 10 seconds. Every Mac has a power button. If your MacBook Pro or MacBook Air has Touch ID, press and hold the Touch ID button.
Then press and release the power button normally.
Unplug Accessories
If your Mac or MacBook isn’t powering on, you could have an issue with one or more accessories or their cables. Unplug all accessories from your Mac, including printers, drives, USB hubs and mobile devices. Then press and hold the power button in the step above.
If You See Something On Your Screen
If your screen displays a flashing question mark, a circle with a line through it or anything else, this means your Mac is turned on but isn’t starting up. You may need to get in touch with our Repair Specialists so we can have a look at your device.
If You See Nothing On Your Screen
If your Mac seems to be turned on but the screen remains blank, the issue could be software related. You may need to contact our team or book a Repair Diagnosis appointment.
Reset The SMC (Intel-Based Mac Only)
If you’re using an older, Intel-based Mac, resetting the SMC may help. Learn how to reset the SMC of your Mac here.
You Might Have A Battery Or Other Issue
If your MacBook still isn’t working correctly, it may be due to a battery that needs to be serviced. Learn how to keep your MacBook battery in good condition. If your MacBook Pro or MacBook Air still isn’t powering on or you’re having issues with your Mac, contact us.